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  • Dear Rebecca, From our hearts, we want to thank you for your kindness, giving spirit, compassion and gentle support during a time that is so painful for families. You have a special way of connecting that makes a difference. Your human heart helped heal ours. We are so sorry for the loss of your uncle. We will never forget your presence throughout our journey . We know A is in a better place. Just thinking about your kindness brings a smile to my face. thank you so much.
  • Dear Rebecca, Thank you so much for getting my heart back, I really really appreciate it! You are wonderful. R.M
  • Dear Barbara, Today marks exactly one year since my mothers passing. Having had mom's funeral arrangements pre planned was such a blessing for our family. This brief note is to again state how pleased we have been for the Sunset Memorial staff and the contacts we had right after mom's passing and since that time. Appreciatively, J.P
    L & J.P
  • Dear Sir: Andy helped us in mid-Feb to bury our mother, L.C. Andy was great, absolutely perfect in every way. He especially ensured everyone was safe when we moved the ceremony to inside. J.S
  • I visited my family's graves on the anniversary of my dad's death when we had those -30 wind chills this week. I cleared away the deep snow from the headstones. When I was trying to get back to my car and having a hard time on the icy snow. Carl N., a grounds keeper, saw me while he was cleaning snow off the road. He brought his truck,which was a section away from me, and got out and came way up to help me. I'm old and I fall. If I had fallen, I am unable to get up on my own and probably would have frozen to death there, as there were no other people in the cemetery. He held on to me and walked me to my car. Thank you Carl N. for being so gracious and going beyond the call of duty! E.F
  • This is a long-overdue note. One day last Fall, I dropped into your facility. I was greeted by and spent a great deal of time with a young man, Jason Brayton. I explained I had already made plans for my wake/memorial Mass/cremation. I told him I was there to get information about a burial plot. He was totally professional, knowledgeable and kind. He took me to view different areas where my remains could either be buried or placed above ground. I told him I had to have 'the conversation' with my only child and let her know of my wishes re cremation and I would then call him. Life dealt our family a huge blow in the form of a suicide of a young family member a couple of weeks later. In the aftermath of the death, my extended family learned that I didn't have a plot and I was given one. In the meantime, your representative, Jason Brayton periodically called and left nicely worded messages and also he wrote a nice letter. I finally stopped being impolite and called and told him about my changed circumstances. He was gracious and understanding. I have told so very many of my friends about this VERY POSITIVE experience and hope that this will influence people to think of your facilities in their times of need. Sincerely, S.S
  • Forever grateful for our loving help in March and afterwards, 2014
    The G. Family
  • Gentleman - I am writing to you on behalf of my brother and I to give you our appreciation and thanks. Our parents, E. and G.C., are buried in Lawn F Space A, Crypt 174. Since neither my brother nor I live in the Cleveland area, we usually only visit our parents grace twice a year - before Memorial Day and before Christmas. When we visited this last Memorial Day, it was shortly after heavy rains had gone through your area. Our parents marker was completely in the mud. A nice young man helped us scrape the mud and make it as presentable as possible under the circumstances. Last week, we made our Christmas visit and we were pleasantly surprised and pleased to find all the markers in the area had been raised and leveled. In addition, the whole area had been re-seeded. We are relieved to know that you continue to uphold your excellent standards for maintaining our parents final resting place.
  • During the memorial and funeral of my brother on 11-30 & 12-01-14 I was very impressed with the attention and constant support we received from your employee/rep. Paul who was easy-going and always had a good attitude, making our sad experience more bearable.
  • Dear Mr. Bokas: This is a letter of sincere appreciation for all you and your staff did to help in the final arrangements for R.B. R. was the young man who passed away from an overdose. He was without funds and family did not plan to claim his body by ensuring R. would end up away from home in a mass grave. I contacted Dostal Bokas Funeral Services to enquirer how much it would cost to have R. cared for and buried at Sunset Memorial. I spoke with Jill Serrano and explained the situation. She said she would get back with me after speaking with you. She told me of your various generous offer for helping out. I felt a great weight lift right off my shoulders after speaking with her. She was awesome! I came in to meet Jill and speak with Terri Trombino about what you were willing to provide for R. Both women were compassionate, professional and easy to talk to. They walked me through what would happen and when. They helped me with decisions that needed to be made. As complications arose, they handled them with extreme patience and professionalism. The service for R. was exactly what I'd hoped for. I want you to know how grateful I am for all your assistance. I truly couldn't have done it without your very generous support. When prayers are said around our Thanksgiving table this year, you and all your staff will certainly be included in mine.